Hbajee21 Privacy Policy — Your Data Is Safe With Us

Hbajee21 (referred to herein as "we", "us", or "the Platform") is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy applies to the hbajee21.com website and all its services.

This policy describes what information we collect, why we collect it, how we use it, and the steps we take to keep it safe. By creating an account or using the hbajee21 platform, you automatically agree to this Privacy Policy.

This policy is part of our Terms & Conditions and Responsible Gaming together with the policy forms the complete user agreement. For any questions, please contact our Help Center to get in touch.

Hbajee21 collects certain necessary information to serve its members. This data falls into two categories — what you provide directly and what is collected automatically.

Information you provide:

• At registration: full name, date of birth, email address, phone number, and residential address.
• Identity Verification (KYC): A copy of your national ID, passport, or driving licence.
• Payment details: bKash/Nagad number, bank account information (where applicable).
• Support communications: messages sent via live chat, email, or contact form.

Automatically collected information:

Hbajee21 uses your information only for specific, legitimate purposes. No data is ever used beyond its intended scope.

• Account Management: To create, verify, and manage your account.
• Payment processing: To process deposits and withdrawals securely.
• Legal compliance: To comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations.
• Security: To prevent fraud, scams, and unauthorized access.
• Service improvement: For data analysis to improve your experience.
• Contact: To send important updates, transaction notifications, and support communications.
• Responsible Gaming: To identify signs of addiction and provide support at the right time.
• Promotions (with your consent): To send you relevant offers — only with your consent.

Hbajee21 never sells your personal data. However, limited information may be shared in the specific circumstances outlined below:

• Payment processors: Necessary information is shared with bKash, Nagad, or your bank to process transactions. They are bound by our strict data privacy agreements.
• Identity verification services: With authorized verification partners for the KYC process.
• Legal authority: With investigating authorities under a court order or government directive.
• Technology partners: Those who help operate our platform and are bound by strict confidentiality agreements.

Your information is never shared with anyone outside the cases mentioned above. Any data disclosed to third parties is always limited to the strict minimum necessary.

Hbajee21 uses cookies and similar technologies on its website to make your browsing experience smoother and more personalized. We use three types of cookies:

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

Hbajee21 employs industry-leading technical measures to protect your data. We invest in your privacy not just in policy, but in practice.

• 256-bit SSL/TLS Encryption: All data transmissions take place over encrypted channels.
• Database encryption: Sensitive data stored on our servers is kept in encrypted format.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Firewall & DDoS protection: Server-level protection against cyber attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Staff training: Only authorized staff may access specific data.
• Data Breach Response Plan: A response plan is in place to act quickly in the event of any unexpected incident.

In the event of a security breach, we will notify affected members within 72 hours and take immediate action.

As a member of hbajee21, you have several important rights regarding your personal data. We respect these rights and are committed to helping you exercise them.

Hbajee21 is strictly for individuals aged 18 and above. We never knowingly collect information from minors under any circumstances.

Age verification is mandatory at registration. If we are informed that data has been collected from a minor, we will immediately close that account and permanently delete all associated information.

The hbajee21 platform may include links to third-party services — such as payment gateways or game providers. These external services operate under their own privacy policies, which are beyond our control.

We work only with trusted, verified partners and require each of them to comply with our privacy standards through contractual agreements. However, hbajee21 is not responsible for any actions you take on third-party websites or apps.

• Please read the privacy policy of any third-party service before using it.
• Ensure the security of relevant payment services.
• If you experience any issues, please visit our Help Center let us know.

Hbajee21 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you in the following ways:

• By posting a notice on the website homepage.
• By sending an update to your registered email address.
• Via pop-up notification at login.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Privacy Policy. The revision date will always be displayed at the top of this page.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team is ready to respond to all your enquiries.

• Email: support@hbajee21.com
• Live Chat: Bengali-language support available 24/7.
• Help Center: /help-center
• Average response time: 48 hours by email, 2 minutes via live chat.

To request data deletion, correction, or export, please send an email from your registered address so we can verify your account.